Right of withdrawal
The return procedure for purchased products is simple and convenient.
If for some reason you are not satisfied with your purchase you can exercise your right of withdrawal, without any penalty, within ten (10) working days from the day you received the products purchased on www.fiberpastashop.it. The products to be returned must be delivered to the courier within 10 working days from the date of their receipt.
You will not be able to return products personalized with your name or logo in accordance with your specifications.
The products can be returned by sending the package via the indicated courier or via another courier. However, it is not possible to change the product ordered with another.
How to exercise the right of withdrawal
You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days, from the day of receipt of the products purchased on www.fiberpastashop.it, by giving notice to the Seller. To withdraw from the contract you must send a communication via e-mail. You must return the products to the Seller by handing them over to the courier for shipping within ten (10) working days from when you received the purchased products. The only costs you will be responsible for are those for returning the products purchased. If you decide to use the indicated shipping company, you will not have to pay the costs yourself for returning the purchased products. Payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore free you from any payment obligation towards the shipper. In order to pay for the return, the Seller will deduct from the refund a lump sum equal to the cost previously incurred for the shipping and delivery of the purchased products to your address. From the moment the purchased products are returned to the courier indicated by the Seller in the Return Form, the Seller exonerates you from any responsibility in the event of loss or damage to the products during transport.
If you decide to use a shipping company other than the one indicated by the Seller, you will have to pay the costs yourself for returning the purchased products. In this case, the cost previously incurred for delivery of the purchased products to your home will also be refunded, however, you will remain responsible for any liability in the event of loss or damage to the products during transport.
The Right of Withdrawal is considered exercised correctly if the following conditions are also fully respected:
the products must not have been used or damaged;
the products must be returned in their original packaging equipped with the appropriate identification tag;
the returned products must be delivered to the courier within ten (10) working days from the date on which you received the products.
If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms established.
The sums will be refunded to you as quickly as possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once verified the correct execution of the terms and conditions indicated above.
If the methods and terms for exercising your right of withdrawal are not respected, as specified in this paragraph, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to regain, at your expense, the products in the condition in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
Refund times and methods
After returning the products, the Seller carries out the necessary checks relating to their conformity with the conditions and terms indicated in the previous paragraph. In the event that the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the returned products. Whatever payment method you use, the refund is activated by the Seller, as quickly as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of the returned products.
The actual time for crediting or returning the sums paid for the purchase of the products depends on the payment methods used: orders paid by credit/debit card: the refund time depends on the credit/debit card management company , but normally occurs within two bank statements. We remind you that the value date of the credit is the same as the debit, therefore you will not suffer any loss in terms of bank interest. Cash on delivery: the refund takes place on the current account indicated by you, so the refund time depends on the correctness of the data. specified; normally the re-credit takes place within thirty (30) days. The Seller indicates the courier for returning the products on (depending on the courier that delivered the order to you). Through the indicated courier, you can return the products to the Seller, without personally paying the necessary expenses. According to the methods and terms established for the exercise of the right of withdrawal, this method allows the Seller to directly pay, on your behalf, the costs of returning the purchased products, freeing you from any obligation to pay towards the shipper. This method also allows you to check, at any time, where each package is, freeing you from any responsibility in the event of loss or damage to the products during transport.
Contact GLS to organize the collection.
If you decide to use a courier other than the one indicated by the Seller to return the products, you will instead have to pay the necessary expenses yourself and you will be responsible for any liability in the event of loss or damage to the products during shipping. transport, according to the methods and terms established for the exercise of the right of withdrawal.