Sales Conditions
These general conditions of sale regulate the purchase of products made online via the website www.fiberpastashop.it. The products purchased on www.fiberpastashop.it are sold directly by Kynetos S.r.l., hereinafter referred to as the "Seller".Kynetos S.r.l. is a company registered in the Forlì Company Register, C.F. and VAT number 03544820404, registered office in Via E. De Amicis, 4/D - 47121 - Forlì (FC), share capital Euro 100,000.00 int. vers.
For any further information, you can contact Customer Service by email info@fiberpasta.it, info@fiberpasta.it, or tel. (+39) 0731 605841 from Monday to Friday from 8am to 1pm / 3pm to 6pm.
1. Our commercial policy
1.1 The Seller offers the products for sale on www.fiberpastashop.it and carries out its electronic commerce activity exclusively towards its end users "consumers".
1.2 Consumer means any natural person who purchases one or more Products through the online store, for purposes not connected to its commercial activity, accepting the General Conditions. If you are not a consumer, we invite you not to conclude commercial transactions on www.fiberpastashop.it
1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders coming from parties other than the "consumer" and which are not duly completed in accordance with the provisions of the General Conditions of Sale.
1.4 These General Conditions of Sale exclusively regulate the offer, the sending and acceptance of orders between users of www.fiberpastashop.it and the Seller.
2. How to conclude the contract with the Seller
2.1 To conclude the purchase contract for one or more products on www.fiberpastashop.it, you will have to complete the order form in electronic format and send it to the Seller, electronically, following the relevant instructions instructions.
2.2 The order form contains a summary of information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the payment methods that you can use to purchase each product and the methods delivery of the purchased products, shipping and delivery costs, the conditions for exercising the right of withdrawal and the methods and times for returning the purchased goods.
2.3 The contract is concluded upon receipt by the Seller, via electronically, of the order form, after verifying the correctness of the data relating to the order itself.
2.4 Before proceeding with the purchase of the products, you will be asked to carefully read the General Conditions of Sale.
2.5 The order form will be archived in our database for the period of time necessary to process the orders and in any case within the terms of the law. You will be able to view your order form by logging in with your codes in the reserved area.
2.6 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by email that the contract is not concluded and that the Seller has not processed your purchase order, specifying the reasons. If the products presented on www.fiberpastashop.it are no longer available or on sale at the time of your last access to the site or sending the order form, it will be the Seller's responsibility to notify you within fourteen (14) days from from the day following the day on which you have sent your order to the Seller, any unavailability of the products ordered. In the event of forwarding the order form and payment of the price, the Seller will reimburse the amount already paid by you.
2.7 By electronically transmitting the order form, you unconditionally accept and undertake to observe, in relations with the Seller, the above General Conditions of Sale. If you do not agree with some of the terms reported in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on www.fiberpastashop.it.
2.8 By sending the order form you confirm that you know and accept the General Conditions of Sale and further information contained in www.fiberpastashop.it, also referred to via links, including the General Conditions of Use, the Privacy Policy and the Information on the Right of Withdrawal.
2.9 Once the contract has been concluded, the Seller will will send, by email, a receipt of the purchase order, containing a summary of the information already contained in the order form.
3. Guarantees and indication of product prices
3.1 The essential characteristics of the products are presented on www.fiberpastashop.it within each product sheet. The images and colors of the products offered for sale on www.fiberpastashop.it may, however, not correspond to the real ones due to the Internet browser and monitor used.
3.2 The Seller does not sell used, irregular or lower quality products than the corresponding standards offered on the market.
3.3 The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
3.4 The prices of the products may be subject to variations. Check the final sales price before submitting the relevant order form.
3.5 Purchase requests from countries not present among those on the country selection page cannot be accepted by the Seller.
4. Payments
4.1 The prices displayed include VAT, packaging and packaging.
4.2 To pay the price of the products and the related shipping costs you can follow one of the methods indicated in the order form.
4.3 In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiration date) will be forwarded, via encrypted protocol, to Banca Sella or other banks, which provide the relevant remote electronic payment services, without third parties may, in any way, have access to it. Furthermore, this information will never be used by the Seller except to complete the purchase operations and in the event of issuing refunds, following the exercise of your right of withdrawal and relative return of the products, or if it is necessary to prevent or report to the police the commission of fraud on www.fiberpastashop.it. The price for the purchase of the products and the shipping costs will be debited to your current account at the time of shipping of the products purchased products.
4.4 The price for the purchase of the products and the shipping costs, as indicated in the order form, will be debited from your current account at the time of shipment of the purchased products.
5. Shipping and delivery of products
5.1 To find out the specific shipping and delivery methods for products, access our Customer Service.
6. Customer support
6.1 You can request any information from the Seller via Customer Service.
7. Right of withdrawal
7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, from the day of receipt of the products purchased on www.fiberpastashop.it, giving notice to the Seller.
7.2 To withdraw from the contract you will have to specify the products purchased, the relevant order number, your identification data and the bank details (account holder and number of C/C, ABI, CAB, CIN) for the refund of the amount paid for the purchase of products. You must return the products to the Seller who must receive them within fourteen (14) working days from when you received the products.
7.3 Shipping costs for the original delivery of the purchased products will not be refunded. Return shipping, however, is free if you decide to use our courier. In the event that you decide to use a different courier, the return shipping costs will be at your expense.
7.4 The right of withdrawal is in any case subject, in addition to the conditions specified in the previous points, also to the following conditions: The consignment note must be correctly completed; The right of withdrawal applies only to goods intact at the time of return; The products must not have been used, modified or damaged; The products must be returned in a single shipment to the Seller; The products must be returned in their original packaging; The Seller must receive the returned products within fourteen (14) working days from the date of delivery of the order.
7.5 In the event that the withdrawal is exercised in accordance with the conditions set out above, the Seller will refund the customer the the entire sum collected for the purchase of the products, within 14 days from the date on which the Seller became aware of the exercise of your right of withdrawal.
7.6 If the methods and terms for exercising the right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to regain, at your expense, the products in the condition in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
7.7 You will not be able to return products personalized with your name or logo in accordance with your specifications.
8. Refund times and methods
8.1 After returning the products, the Seller will carry out the necessary checks relating to their conformity with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the returned products.
9. Privacy
9.1 You can obtain information on how we process your personal data by accessing the Privacy policy section.
9.2 We also invite you to read our General Conditions of Use which contain important information on how we process the personal data of our users and the IT and safety adopted.
10. Applicable law and resolution of disputes
10.1 The General Conditions of Sale are governed by Italian law and in particular by legislative decree 6 September 2005 n. 206, and subsequent amendments and additions, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree of 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
10.2 In the event of disputes between the Seller and each user, arising from the General Conditions of Sale, full adhesion and acceptance of the RisolviOnline conciliation service is guaranteed from now on. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the regulation or to send a conciliation request, visit the website www.risolvionline.com.
11. Modification and updating
11.1 The General Conditions of Sale are modified from time to time also in consideration of any changes to legislative regulations. The new General Conditions of Sale will be effective from the date of publication on www.fiberpastashop.it.
For any further information, you can contact Customer Service by email info@fiberpasta.it, info@fiberpasta.it, or tel. (+39) 0731 605841 from Monday to Friday from 8am to 1pm / 3pm to 6pm.
1. Our commercial policy
1.1 The Seller offers the products for sale on www.fiberpastashop.it and carries out its electronic commerce activity exclusively towards its end users "consumers".
1.2 Consumer means any natural person who purchases one or more Products through the online store, for purposes not connected to its commercial activity, accepting the General Conditions. If you are not a consumer, we invite you not to conclude commercial transactions on www.fiberpastashop.it
1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders coming from parties other than the "consumer" and which are not duly completed in accordance with the provisions of the General Conditions of Sale.
1.4 These General Conditions of Sale exclusively regulate the offer, the sending and acceptance of orders between users of www.fiberpastashop.it and the Seller.
2. How to conclude the contract with the Seller
2.1 To conclude the purchase contract for one or more products on www.fiberpastashop.it, you will have to complete the order form in electronic format and send it to the Seller, electronically, following the relevant instructions instructions.
2.2 The order form contains a summary of information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the payment methods that you can use to purchase each product and the methods delivery of the purchased products, shipping and delivery costs, the conditions for exercising the right of withdrawal and the methods and times for returning the purchased goods.
2.3 The contract is concluded upon receipt by the Seller, via electronically, of the order form, after verifying the correctness of the data relating to the order itself.
2.4 Before proceeding with the purchase of the products, you will be asked to carefully read the General Conditions of Sale.
2.5 The order form will be archived in our database for the period of time necessary to process the orders and in any case within the terms of the law. You will be able to view your order form by logging in with your codes in the reserved area.
2.6 The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by email that the contract is not concluded and that the Seller has not processed your purchase order, specifying the reasons. If the products presented on www.fiberpastashop.it are no longer available or on sale at the time of your last access to the site or sending the order form, it will be the Seller's responsibility to notify you within fourteen (14) days from from the day following the day on which you have sent your order to the Seller, any unavailability of the products ordered. In the event of forwarding the order form and payment of the price, the Seller will reimburse the amount already paid by you.
2.7 By electronically transmitting the order form, you unconditionally accept and undertake to observe, in relations with the Seller, the above General Conditions of Sale. If you do not agree with some of the terms reported in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on www.fiberpastashop.it.
2.8 By sending the order form you confirm that you know and accept the General Conditions of Sale and further information contained in www.fiberpastashop.it, also referred to via links, including the General Conditions of Use, the Privacy Policy and the Information on the Right of Withdrawal.
2.9 Once the contract has been concluded, the Seller will will send, by email, a receipt of the purchase order, containing a summary of the information already contained in the order form.
3. Guarantees and indication of product prices
3.1 The essential characteristics of the products are presented on www.fiberpastashop.it within each product sheet. The images and colors of the products offered for sale on www.fiberpastashop.it may, however, not correspond to the real ones due to the Internet browser and monitor used.
3.2 The Seller does not sell used, irregular or lower quality products than the corresponding standards offered on the market.
3.3 The Seller, in the event of exercising your right of withdrawal, has the right not to accept the return of products that have been altered in their essential and qualitative characteristics or that have been damaged.
3.4 The prices of the products may be subject to variations. Check the final sales price before submitting the relevant order form.
3.5 Purchase requests from countries not present among those on the country selection page cannot be accepted by the Seller.
4. Payments
4.1 The prices displayed include VAT, packaging and packaging.
4.2 To pay the price of the products and the related shipping costs you can follow one of the methods indicated in the order form.
4.3 In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiration date) will be forwarded, via encrypted protocol, to Banca Sella or other banks, which provide the relevant remote electronic payment services, without third parties may, in any way, have access to it. Furthermore, this information will never be used by the Seller except to complete the purchase operations and in the event of issuing refunds, following the exercise of your right of withdrawal and relative return of the products, or if it is necessary to prevent or report to the police the commission of fraud on www.fiberpastashop.it. The price for the purchase of the products and the shipping costs will be debited to your current account at the time of shipping of the products purchased products.
4.4 The price for the purchase of the products and the shipping costs, as indicated in the order form, will be debited from your current account at the time of shipment of the purchased products.
5. Shipping and delivery of products
5.1 To find out the specific shipping and delivery methods for products, access our Customer Service.
6. Customer support
6.1 You can request any information from the Seller via Customer Service.
7. Right of withdrawal
7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, from the day of receipt of the products purchased on www.fiberpastashop.it, giving notice to the Seller.
7.2 To withdraw from the contract you will have to specify the products purchased, the relevant order number, your identification data and the bank details (account holder and number of C/C, ABI, CAB, CIN) for the refund of the amount paid for the purchase of products. You must return the products to the Seller who must receive them within fourteen (14) working days from when you received the products.
7.3 Shipping costs for the original delivery of the purchased products will not be refunded. Return shipping, however, is free if you decide to use our courier. In the event that you decide to use a different courier, the return shipping costs will be at your expense.
7.4 The right of withdrawal is in any case subject, in addition to the conditions specified in the previous points, also to the following conditions: The consignment note must be correctly completed; The right of withdrawal applies only to goods intact at the time of return; The products must not have been used, modified or damaged; The products must be returned in a single shipment to the Seller; The products must be returned in their original packaging; The Seller must receive the returned products within fourteen (14) working days from the date of delivery of the order.
7.5 In the event that the withdrawal is exercised in accordance with the conditions set out above, the Seller will refund the customer the the entire sum collected for the purchase of the products, within 14 days from the date on which the Seller became aware of the exercise of your right of withdrawal.
7.6 If the methods and terms for exercising the right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller; however, you will be able to regain, at your expense, the products in the condition in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.
7.7 You will not be able to return products personalized with your name or logo in accordance with your specifications.
8. Refund times and methods
8.1 After returning the products, the Seller will carry out the necessary checks relating to their conformity with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the returned products.
9. Privacy
9.1 You can obtain information on how we process your personal data by accessing the Privacy policy section.
9.2 We also invite you to read our General Conditions of Use which contain important information on how we process the personal data of our users and the IT and safety adopted.
10. Applicable law and resolution of disputes
10.1 The General Conditions of Sale are governed by Italian law and in particular by legislative decree 6 September 2005 n. 206, and subsequent amendments and additions, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree of 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
10.2 In the event of disputes between the Seller and each user, arising from the General Conditions of Sale, full adhesion and acceptance of the RisolviOnline conciliation service is guaranteed from now on. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way, on the Internet. For more information on the regulation or to send a conciliation request, visit the website www.risolvionline.com.
11. Modification and updating
11.1 The General Conditions of Sale are modified from time to time also in consideration of any changes to legislative regulations. The new General Conditions of Sale will be effective from the date of publication on www.fiberpastashop.it.